1. Summary
- Subscriptions: full refund of your first subscription payment if you ask within 14 days of that payment.
- Credit packs: refundable within 14 days of purchase as long as none of the credits have been used.
- Renewals: not refundable, except where the law where you live requires it. Cancel before the renewal date to avoid the charge.
- Your own AI provider costs: billed by the provider, never by ebookwriter.app, and outside this policy.
2. First subscription payment
If ebookwriter.app is not what you expected, write to support within 14 days of your first subscription payment and we refund it in full to the original payment method. You keep the books you generated. This applies once per account, to the first paid period only; if you cancel and later subscribe again, the second subscription is not covered.
3. Credit packs
Credit packs are one-off purchases that never expire. A pack is refundable within 14 days of purchase while all of its credits are still unused. Once any credit from a pack has been spent on generation, the pack is non-refundable: the AI provider costs behind those credits have already been incurred.
4. Renewals and cancellation
Subscriptions renew automatically at the end of each billing period. You can cancel at any time from Billing in your account; the plan stays active until the period you paid for ends, and no further payments are taken. Payments for a period that has already started are not refunded, except in the cases in section 6.
5. Failed generations
If a generation fails because of an error on our side, the credits it reserved are returned to your balance automatically. If they are not, tell support with the book title and we correct it. Credits spent on a book that generated successfully but that you are unhappy with are not refunded; use the editor, regenerate individual sections, or adjust the brief and try again.
6. When we refund regardless of the above
- We charged you by mistake, or charged the wrong amount.
- The Service was unavailable for a substantial part of a billing period because of a fault on our side.
- Consumer protection law in your country gives you a right to a refund that is broader than this policy.
7. How to ask
Use the support form or reply to any billing email from us. Include the email address on the account and the date of the payment. Refunds are issued to the original payment method within 5 to 10 business days of approval; your bank may take a few more days to show it.
8. Chargebacks
Please ask us first. A chargeback opened without contacting support may lead to the account being suspended while the dispute is investigated.
9. Changes
We may update this policy. The date at the top of the page shows the current version; material changes are announced in the changelog and by email to active subscribers.